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A Five Star Operation

7 February 2017

VisitScotland Regional Director, Manuela Calchini (right), presents Chris Henry (left), Director of Heritage at The Royal College of Surgeons of Edinburgh, with Surgeons’’ Hall Museum’s Five Star Quality Assurance award

We are delighted to announce that Surgeons' Hall Museums, has been upgraded to a five star visitor attraction by the national tourism body, Visit Scotland. The Museums, which originally opened in 1832, have been increased from a four to a five star visitor attraction, the highest accolade in VisitScotland’s Quality Assurance scheme.

The museum was renovated over an 18 month spell in 2014/15 before a grand reopening by HRH Prince Philip in September 2015.  The latest grading from VisitScotland is the first the Museums has received since the renovation.    

The VisitScotland five star grading ensures that all areas of the attraction have an exceptional level of quality, from the strength of the website to the presentation of the building and layout. 

During the visit a number of criteria was graded by the VisitScotland’s Quality and Tourism Advisor including the appearance and knowledge of staff, presentation and range of products and the layout of the shop floor. Surgeons’ Hall Museums was graded as exceptional for each.  

Chris Henry, Director of Heritage at The Royal College of Surgeons of Edinburgh, said:

 “It was always our intention to provide a first class visitor experience at Surgeons’ Hall Museums and this award recognises the hard work that all the staff put in to ensure that any visitor to the museum gets an enjoyable, enlightening visit.” 

Manuela Calchini, VisitScotland Regional Director, said: 

We are delighted to award Surgeons’ Hall Museums with our highest accolade for quality.  The rating is testament to the brilliant work being done by the museums’ staff to create a wonderfully unique visitor experience which now joins a number of other fantastic five star attractions on offer in the capital”.  

“It is even more fitting, in the Year of History, Heritage and Archaeology, that such an historically significant attraction has achieved a five star Quality Assurance award.  From World Heritage sites to ancient monuments, cultural traditions to our myths, stories and legends, the year-long programme will shine the spotlight on our greatest assets and icons, as well as our hidden gems.” 

“Our Quality Assurance scheme is world-leading and provides a trusted, independent and impartial source of information for visitors. It is about much more than just a star rating – it is about the entire visitor experience and investing in the business to make it as economically sustainable, and profitable, as it can be.”

For more information on the VisitScotland Quality Assurance scheme, visit

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